Where do you ship?
We deliver to the United States, Canada, Australia and New Zealand. Use the header country selector to change your destination and currency.
How much is delivery?
Tracked shipping is US$4.99, C$6.99, A$6.99 or NZ$8.99, depending on your destination. Shipping is free when your merchandise subtotal after discounts reaches US$50, C$75, A$75 or NZ$90, before taxes and shipping. Orders exactly at the applicable threshold qualify for free tracked shipping.
When will my order arrive?
Estimated total delivery is 3–5 business days, including 0–1 business day for handling. This is an estimate; carrier or customs delays may take longer. We email tracking after dispatch.
What are the keyrings made from, and what is included?
Check each product's description, photos and selected variant for its stated material, finish, dimensions and included hardware. Do not assume that styling props are included. Screen settings can affect the appearance of colours.
How should I care for my keyring?
Follow any item-specific instructions. As a general precaution, wipe gently with a soft dry cloth, avoid harsh chemicals and prolonged moisture, and check the attachment occasionally. These are accessories, not toys; keep small or detachable parts away from young children.
Can I return an item?
Request a return within 30 calendar days after delivery. For change-of-mind returns, keep the item unused and in its original condition and packaging. Contact support before sending it so we can confirm the correct instructions and address. Customers pay change-of-mind return postage. There is no restocking fee. Returns are inspected within 2 business days of receipt. Approved refunds are processed to your original payment method within 5 business days after approval. Your bank or payment provider may take an additional 1–3 business days to make the funds visible in your account. Faulty, damaged or incorrect products are handled separately under applicable consumer rights.
Can I change or cancel an order?
Contact us as soon as possible, ideally within 12 hours. We can only change or cancel an order before it enters processing. If it has already been processed, our return policy and your statutory rights still apply.
How do I contact you?
Email support@timberandtale.com, or use our contact form. Include your order number when relevant. We aim to respond within 24 hours.