Shipping policy
Last updated: 23 September 2026
Topic |
Details |
Processing time |
1–2 business days |
Order cutoff time |
5:00 PM AEST |
Delivery time |
3–5 business days after dispatch (standard) |
Total estimated time |
4–7 business days from checkout (standard) |
Shipping cost |
Free shipping on all orders to destinations available at checkout |
Carriers |
Tracked carriers for Australia, Canada, New Zealand, the United Kingdom, and the United States. |
Tracking |
Yes, sent via email within 24 hours of dispatch |
Ships to |
Australia, Canada, New Zealand, the United Kingdom, and the United States |
Contact |
|
Average response time |
Within 24 hours |
Processing time
Every Timber & Tale order is prepared and shipped within 1 to 2 business days after your payment is confirmed. Business days are Monday to Friday, excluding public holidays.
Order cutoff time
The order cutoff time for all orders is 5:00 PM AEST. Orders placed after 5:00 PM are processed on the next business day.
Delivery time
Standard delivery typically takes 3 to 5 business days from dispatch. Allow 1 to 2 business days for processing before dispatch, making the total estimated time 4 to 7 business days from checkout. The 3 to 5 business day standard transit estimate shown at checkout starts when your order is dispatched. Where express delivery is offered, its 1 to 2 business day transit estimate also starts at dispatch, after processing.
Shipping costs
Shipping is free on all orders to destinations available at checkout, including standard and express delivery options where offered.
How we ship
We use trusted tracked carriers for deliveries to Australia, Canada, New Zealand, the United Kingdom, and the United States. Within 24 hours of dispatch, you’ll receive an email with a tracking link.
Where does my order come from?
To bring you quality pieces at fair prices, we work with trusted international fulfilment partners. Orders are dispatched directly from our fulfilment partners and delivered by tracked carriers to Australia, Canada, New Zealand, the United Kingdom, and the United States.
Lost or delayed packages
If 15 business days have passed since your order was dispatched and it still hasn't arrived, please reach out to us at support@timberandtale.com with your order number. We'll either resend your order or refund you in full, your choice.
Damaged packages
If your order arrives damaged, contact us within 30 days of delivery at support@timberandtale.com with your order number and a photo of the damage. We will arrange a free replacement or full refund. See our Refund Policy for full details.
Customs, duties and taxes
Applicable taxes are included or calculated at checkout where required. Customers may be responsible for local sales tax, import duties, or customs charges depending on their destination.
Order changes and cancellation
You can cancel or modify your order free of charge within 24 hours of placing it by emailing support@timberandtale.com with your order number. After 24 hours, your order may already be in processing and can no longer be changed. You're always welcome to return it once it arrives. See our Refund Policy for details.
Your statutory rights
Nothing in this policy affects your rights under the Australian Consumer Law for orders delivered to Australia. Orders delivered internationally are subject to applicable local consumer-protection laws.
Company information
Trading name: Timber & Tale
Registered office: 159 Studley Ct, Derrimut VIC 3026, Australia
Return address: 159 Studley Ct, Derrimut VIC 3026, Australia
Note: Timber & Tale is an online-only store with no physical showroom. The registered office listed above is our administrative business address only.
Contact information
Email: support@timberandtale.com Contact form: timberandtale.com/pages/contact Average response time: within 24 hours
Customer service hours (AEST):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM